Terms & Conditions

Fares: Most fares are discounted fares which may have cancellation and change penalties. Many of our fares may allow changes by collecting applicable penalties and a fare difference. Most fares can be canceled for a refund or a future time limited travel credit by collecting the applicable penalties and fare differences.

All cancellations must be made prior to the scheduled departure time of the first flight segment. Airport fees, where applicable, are not included and are subject to change without prior notice.

All prices are in Canadian dollars unless otherwise stated. All prices displayed on our website are subject to change prior to ticket issuance. Increased change in pricing quoted at time of booking to time of ticket issuance shall entitle the customer to cancel the booking and obtain a full refund.

Confirmation: In some circumstances, your booking will provide you with a confirmation number before a ticket has been issued. The booking process is not complete and the fare is subject to change until a ticket is issued.

Skylawn Travel ® is not accountable for any bookings that could not be processed due to inaccurate and/or incomplete credit card verification information, or due to other technical malfunction with internal or external pricing or booking systems, including errors by the airline or the airline reservations system, you will be notified by email of such issue(s).

Credit Card: You agree to authorize the ticket issuer to charge your credit card number the amount that is shown as the Grand Total.

Airline Schedule Changes: All affected schedule changes imposed by the Airlines will be notified by email. Any minor changes within three hours prior or later from the original departure time, or for flight number changes; passengers will be given an option to accept or decline within 5 days of receiving the schedule change notice by email.

If not acknowledged within 5 days from the receipt of the email communication, Skylawn Travel will accept it on behalf of the passengers.

Any major schedule changes beyond three hours from the original departure times; we will send an email notification followed by a phone call to review the affected schedule change. We will not be responsible if the customer fails to enter the correct email and/or phone information at time of reservation.

Package/Charter Schedule Changes: The Airline reserves the right to change flight times within the same day and to include a stop in the flight, not part of the original itinerary with no option for cancellation or compensation. Please read information below regarding the procedure for ANY CHARTER AIRLINE FLIGHT SCHEDULE CHANGE.

Any flight that departs: 0-59 minutes earlier, no notification will be provided, please check with your local airport. If Skylawn Travel ® is aware of a change; every effort will be made to advise you directly. Please ensure you contact your airline at least 24 hours prior to departure and on the day of departure, it will be your responsibility to reconfirm all your flight details before departure. You should always be at the airport 3 hours prior to departure to ensure that you arrive on time for check-in and not miss your flight.

No refund is made for unused travel services or any portion thereof, nor is the price or value of unused travel services exchangeable for alternative arrangements.

Changes to the current booking are subject to the TERMS AND CONDITIONS as per the TOUR OPERATOR/AIRLINE and as stipulated in the brochure or Airline websites.

You are encouraged to purchase the appropriate travel coverage. All purchases, once confirmed are 100% Non-Refundable/Non-Changeable.

Baggage Allowance and Restrictions: Baggage fees are not included in the cost of your trip. Baggage Allowance and Restrictions will apply to all airlines and are subject to change at any time. We recommend that you check with the airline you are traveling with to verify the specific Baggage restrictions. Contact Phone numbers for most Airlines are available by clicking here or you may visit the individual airline's website for most up to date Baggage information by clicking on the airline logo below.

Recently, luggage weight limitations have been further reduced and some airlines will charge fees for checked Baggage even when operating on a code share agreement. Air Canada 4 digit flight numbers going to/via USA or International destinations are code share flights & will be subject to the operating carrier's baggage allowance and fees. Please check with the operating carrier for their Baggage guidelines. You will be charged additional fees each time you go over the size and/or weight allowances. Please note that fees for Baggage are paid for directly to the airline and can change at any time. Baggage fees are per person, per direction unless otherwise stated and are provided here as a guideline only. Some airlines that are known to charge for Baggage are United Airlines, American Airlines, US Airways, Continental Airlines and Alaska Airlines. 

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